Return/Refund Policy • Faulty, inaccurate, or unsatisfactory products. • The exchange item(s) in the original packaging and with all tags still attached. • Orders must be returned within 5 working days of receiving your package (3 working days for physical shop customers). • Sales/Discounted item(s) cannot be returned or exchanged. • Honey N Milk will provide credit vouchers for any returns and exchanges. A store credit is valid for 90 days. The original shipping charges are not refundable. The buyer is also responsible for paying the shipping charges for returning the item(s) to us. • Please be aware that we do not offer cash refunds; instead, customers will receive a credit voucher that customers may use to buy other products that are in stock. • In the unlikely situation where we shipped the defective or wrong item(s), we will take responsibility for the return shipping cost and provide a full cash refund when the particular item is out of stock. • The buyer will get the full amount of the credit voucher based on the value of the returned item; there will be no processing or administration fees charged. • Upon receiving the exchange item(s), we will evaluate the item(s). This process generally takes 7 working days after receiving the item(s). • Honey N Milk does not accept responsibility for repeated exchanges or returns. • Honey N Milk reserves the right to make the final decision on the exchange and return situation if there is a dispute. • Undergarment items are not allowed to exchange nor refund.